Why Do People Post Reviews on Amazon?

I can understand why little-known authors and their friends post reviews of their own books at amazon. Judy Chevalier has a paper that finds that good online reviews sell a surprising number of books. (A bad review suppresses sales even more than a good review boosts sales, which also makes sense.)

More puzzling to me is why everyday people post reviews.

Take the latest Harry Potter book, for instance. It has been out about a week. So far there are 1,385 reviews at amazon, and another 385 at bn.com.

What’s in it for reviewer 1,385? It’s not at all obvious. Perhaps reviewers in general want to influence what gets read. But it is hard to believe that one review has much impact in a pile of 1,385 of them, or even among the 295 reviews of Freakonomics at Amazon.

No doubt developing a reputation for being a top reviewer is a motivation for some people. Amazon obviously likes to encourage these kind of reviewers by giving frequent reviewers titles like “Top 1000 reviewer.” But this can’t be the motivation for most reviewers either.

Maybe it just feels good to write a review?

On the flip side, of course, most people who read a book don’t post a review. For the typical book, I estimate about 1 in 1,000 book purchasers posts a review at Amazon. So maybe I’m looking at it wrong: anytime only in 1,000 people does anything, the question can just as logically be posed as why so few people write reviews.


steffen

Book reviews are a little ridiculous. but...
I wish all websites were as honest as amazon.com, when it comes to reviews. I have been looking for some equipment on line and most stores only post good reviews, which means i cant trust their product. I would rather shop at amazon because i know that their reviews are honest.

John Spartan

Reviews are a good way to give back to the community. It's a way to express our opinion and a way to promote something we like or hate.

It's true that we seldom talk about stuff we think is ok, because we're less passionate about it. It all comes down to talking about what you love like when you're hanging out with your friends and talking about favorite your sports team.

As for Amazon reviews, your friends aren't the only ones listening, but hundreds and maybe thousands are reading about your thoughts.

H Caffrey

No need to be over analytic about the egos of people posting book and product reviews. I read reviews to see what features people do and don't like, or if it's a "how to" book, whether something worked for them. So for a long time, I've felt like I should be giving my feedback, too. I just posted my first review. I don't want to be a book critic and didn't gain wonderful feelings of greatness for posting. If my review helps someone make a decision, great. If not, no harm done.

Phil Quinton

I like to write reviews on more obscure releases or publications that interest me but have had very few or no reviews whatsoever from anyone else. My problem is that I get wrapped up in the writing and go slightly off-topic sometimes or start to ramble on about something tangential to whatever I am supposed to be reviewing and then Amazon don't publish it, which is a shame because I was quite pleased with some of the stuff I wrote..

Mark Estern

Well

The people leves emails in Amazon because they waht teir product to be rated. This is an invaluable information for every body.
Thanks

Mark
www.controlaccounting.com

Noah Vale

It's amazing how many of these commenters make excellent points, beginning with the first -- still one of the best. I can only add: People like to praise the things they like, eviscerate the things they hate, and love to see their words in print.

Peter

I've posted Amazon reviews for a few rather obscure books I've liked (and one that I didn't). Certainly I have no illusions that my reviews will motivate any buying decisions. Indeed, I would be surprised if more than a relative handful of people read the reviews at all. But as you suggested, it just felt good to post my opinions on a public forum. In the case of the books I had liked, writing good reviews was a way of expressing my gratitude.

Trapper Markelz

I have posted reviews in the past not for others, but for myself... it is a way of remembering what I thought about the book after I finished reading it.

If you are an active user of Amazon and you spend time maintaining your profile, than your Amazon review list could essentially become a book journal or a reading blog.

The community aspect of writing reviews might be secondary to some people who are engaged in the site purely for their own uses.

Anonymous

Why is posting to amazon different than posting here?

Rian

I've written a few reviews for Amazon, but only stuff where there wasn't a review worth reading (or a posted review didn't do it justice). All of my reviews (maybe 3 or 4?) have gotten high ratings.

The reason I review things is because as a consumer, I read the ratings before I buy. Reader reviews make or break the deal for me -- especially when it comes to technical materials (finding out if I am part of the target audience), or controversial materials where a book is often one-sided. Reading reader reviews can give you perspective that otherwise one would be unable to acquire.

Since I read the reviews, I think it's only fair that I should write a review if the item warrants it.

A

Ego should not be overlooked. There are probably at least 1,385 people who always wanted to be a book critic but never got their chance. Reviewing on Amazon gives them a chance to try their hand at it. It even seems to apply to famous people. For example, check out this Weekly Standard story on Newt Gingrich's secret life as an Amazon reviewer.

A

I put the same link twice. The Gingrich review page is here

Anonymous

a wrote:
Ego should not be overlooked. There are probably at least 1,385 people who always wanted to be a book critic but never got their chance.

Or perhaps they did get their chance, preferred what they were doing but never lost their affection for something they cared about and enjoyed - reading and writing.

Thomas

Maybe people really need to know what reviewer #1,385 thought and reviewer #1,385 is filling that gap.

Thomas

I think people are different on the internet than they are in real-life. Most people will not be intellectuals but you can play one on the computer.

Maybe their is some inherent need to be an intellectual a few minutes each day.

Jacqueline Mackie Paisley Passey

Personally I would say that 75% of my decisions over which books to buy (after I have picked a topic and am shopping for one or more books on that topic) are made based on Amazon reviews. I think there are enough people out there like Rian and me that people know by writing a review they have a lot of influence over what people do and do not read.

Even if there are already a bunch of reviews, you can also sort them by lowest or highest rating, most helpful, etc., and your review is counted towards the average.

I always sort the reviews by lowest to highest rating and see what the reviews from the people who hated the book are like. If they are obviously idiots and the book got a good average rating overall, I buy it. But if the haters seem to be pretty smart and reasonable, I tend to pass on the book even if it got a bunch of other good reviews.

Macneil

I generally don't post on blogs if the average number of comments per entry reaches more than 12. I'd rather have some part of the mindshare of a small group than practically no part of the mindshare of a large group. People post on "the fray" at Slate in the hopes of becoming winners, who get their posts quoted in larger articles that are read by many thousands.

So, there is a chance of reaching a jackpot in these kinds of issues, much like why in LA there are so many SAG actors who are quite good but still looking for good roles.

I think there's a high incentive to post or review earlier in the stage, because then you get more potential for grabbing the mindshare. All the more so if you can create your own flame war. Perhaps there is something to the idea of tipping points, too. Perhaps that one last reviewer believes they could be The One who starts the process of things going their way. Making an obsure book or album a hit, where they could then say "I was a fan of it before it became popular."

Read more...

Anonymous

They post because they want to send a message to the nervous author, who no doubt checks the reviews every day.

Nathan

Like Jacqueline, I appreciate the negative reviews far more than the positive ones. My selection basically goes:
1) Review positive articles for a good synopsis of the book/it's key thoughts (see if it is the book I am looking for)
2) Review negative articles to see if it is well written/useful (is it just repeating someone else's views, is it 300 pages when it could have been 100, etc.)

OTOH, I think people post reviews because books evoke an emotional experience that makes people feel connected to the author, and writing a review on something like amazon gives people a chance to express that connection

tian

Have you ever sat in a public place and the person next to you would tell you every single detail about his/her life?

That is the same reason why people post book reviews, movies reviews, including this particular comment.

It is our human nature to share and express, but our social "rules" tell us not to, or there might be some negative consequences, such as embarrassment, rejection, and alienation. All these "rules" can be ignored if one could express them "anonymously".

Granted Amazon.com do ask user to sign up for an account before leaving reviews, but that can be easily defeated by posting under a pseudonym.

Dr. Levitt, it is very interesting about this posting because earily today, my colleague and I was just discussing about this.