Insurance forms that make no sense. Subscriptions that can’t be cancelled. A never-ending blizzard of automated notifications. Where does all this sludge come from — and how much is it costing us? (Part one of a two-part series.)
Ken Goldberg is at the forefront of robotics — which means he tries to teach machines to do things humans find trivial.
When a Fortune 500 company needs a new leader, it turns to a well-connected headhunter who assesses candidates with psychological tests and mock TV interviews. Zachary Crockett activates his network.
The quirky little grocery chain with California roots and German ownership has a lot to teach all of us about choice architecture, efficiency, frugality, collaboration, and team spirit.
Security guards make malls feel safer, but what can they do when there’s trouble? Zachary Crockett observes and reports.
Suzanne O’Sullivan is a neurologist who sees many patients with psychosomatic disorders. Their symptoms may be psychological in origin, but their pain is real and physical — and the way we practice medicine, she argues, is making those and other health problems worse.
Nearly everything that politicians say about taxes is at least half a lie. They are also dishonest when it comes to the national debt. Stephen Dubner finds one of the few people in Washington who is willing to tell the truth — and it’s even worse than you think.
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