Update on NoPhoneTrees.Com
A few days ago, I posted about GetHuman and Bringo!/NoPhoneTrees.com, two sites that help people deal with customer phone support. I then received this follow-up e-mail from Clement Wang, one of the founders of Bringo, who wanted to respond to some of the reader comments on this blog and elsewhere. It read, in part:
I’d like to make a few clarifications to your readers to clear up some concerns folks have.
Second, many folks have wondered aloud how we make money. We are using Nophonetrees.com as way to showcase our technology, test it out, and to do our small part to help consumers deal with a problem that we personally find quite annoying. We don’t see this as a profit-maker for us, although we have put up Google ads to allow us to break even on the phone calls. We’ve gotten some great feedback thus far, which we will absorb and include in our product plans. We will be using the same underlying technology that powers nophonetrees.com to introduce new services that help connect internet users with businesses via the telephone on the Bringo.com website.