Better Air Travel: Just Add Recession

| The economic boom of the mid-2000’s brought horror stories of an air travel system straining to operate well over capacity. But fewer people flew in 2008, and a survey shows that translated into better service — fewer delays and cancellations, fewer lost bags, and fewer overbookings. Maybe it’s time to add airline service quality to the list of economic indicators. But is it a leader or a laggard? [%comments]