A Profile of the Smile Train founder

I’m always eager to spread the word about the Smile Train.
This month’s Harvard magazine has a nice piece on the founder of the Smile Train, Brian Mullaney.
I love the way he runs his organization, and the way he tells it like it is. Here’s one of my favorite quotes from the article:

Most charities don’t see themselves as a business. … [They] can be terribly managed, pay people poorly, and yet never go out of business. They’re almost like churches; people say, “That’s O.K., because their hearts are in the right place.” At Smile Train, we pay people market-rate salaries and if they’re really good, we give them a bonus, and if they’re not, we fire them — we don’t care where their heart is; it can go somewhere else.