In our latest podcast, "Why Is 'I Don't Know' So Hard to Say?," Levitt talked about how it is practically forbidden in the business world to say that you don't know the answer to a question, lest you be deemed incompetent or irrelevant.
That idea has generated some reader feedback that I thought was interesting enough to share. First, from Mike Wrubel, an office manager for a medical practice in Elkhart, Indiana:
I would generally agree with the notion that people in business are very much inclined to not say "I don't know." I have worked in the same hospital for 20 years, and while I am very comfortable saying it, not everyone else is. I think people fear being perceived by others as they are not paying attention to their work, or being seen as incompetent, or that it's their job to "know."