Last week, we solicited your questions for Ray Fisman and Tim Sullivan, authors of The Org: The Underlying Logic of the Office. Below you will find their very interesting answers. Thanks to all for playing along, and especially to Fisman and Sullivan.
Q. I work in an office with stark contrasts in the cultures of different departments. Has there been research on the success/failures of forcing departments to assimilate/work together more? –Drew
A. A 2003 experiment by economists Colin Camerer and Roberto Weber was designed to speak to exactly the question you’re asking: What are the challenges of cross-cultural interaction, and what difficulties present themselves when two distinct cultures are forced together?
Each participant in their experiment viewed a matrix of sixteen office scenes on a computer screen. The participants were randomly paired up and put in the roles of “manager” and “employee.” Managers’ screens highlighted and numbered eight of the pictures. Their job was to communicate to the employee, through instant messaging, the eight highlighted scenes in order. The employee had to identify the picture the manager was describing. Simple enough.